General Request Form

The General Request Form is the formal means through which students of the Faculty of Pharmacy of the University of Lisbon (FFUL) may submit requests addressed to the Faculty’s Board or other governing bodies, such as the Scientific Council or the Pedagogical Council.

This form should be used to submit academic or administrative requests that are not available directly through the Fénix Portal.

📄 Download the General Request Form (PDF)

When to Use the Request Form?

Students should complete and submit this form whenever they need to:

  • Cancel their enrollment;

  • Request tuition fee payment plans;

  • Request changes to their registration;

  • Provide justifications or clarifications related to their academic progress;

  • Request reviews of credit recognition decisions;

  • Submit other formal requests to the Faculty Board or relevant bodies.

The form can be submitted at any time during the academic year.

However, certain types of requests (such as registrations, exams, or specific credit recognitions) must comply with the rules and deadlines established in the Academic Deadlines (Mapa de Prazos Académicos).

How to Complete the Form?

The form must be properly filled out with the following information:

  • Full name of the student;

  • Student number and year of study;

  • Degree program;

  • Email address (for contact);

  • Subject/Request — clearly and objectively describe the reason for the request;

  • Signature and date.

It is essential to attach all supporting documentation necessary for the evaluation of the request (proofs, declarations, reports, etc.).

The form may be digitally signed using the Chave Móvel Digital (CMD).

Where to Submit?

Requests should be sent via email to:

Or submitted in person at the Academic Services Office:
📍 Av. Prof. Gama Pinto, 1649-003 Lisbon

Requests Exclusive to the Fénix Portal

The following requests must be made exclusively through the Fénix Portal and will not be accepted via the General Request Form.

After logging into the Fénix Portal, students should go to the “Personal” tab, then “Services” → “Requests”, and click “Create” to submit a new request.

📄 Documents & Certificates

  • Class schedule certificate

  • Enrollment certificate

  • Attendance declaration

💰 Academic Information & Management

  • Change of tuition payer

🕒 Justifications

  • Absence justification – 2nd Cycle

  • Absence justification – Integrated Master’s (MICF)

🎓 Statuses & Regimes

  • Request for special student status

  • Part-time study regime

🚍 Student Support

  • Enrollment certificate for the Sub23 Public Transport Pass

📄 Manual: Certificates & Declarations – FénixEdu

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